Effective as of Jan 1, 2022
 

Shipping Policy

1. Minimum shipment amount is $300, FOB Piscataway, NJ warehouse or FOB Commerce, CA warehouse, and freight prepaid to the account in U.S.A. mainland.

2. Any account that is 45 days overdue, the next order will not be shipped.

3. Orders shipped Red label, Blue label have additional charges and no postage shipping allowed. These need to be included with your total payment.

4. The account should thoroughly inspect all cartons and items at the time of delivery for any shipping damages or shortage before accepting delivery. If the account finds the damage in receiving either by UPS, Truck or our van delivery, the account should ask the deliveryman to note the extent of the damages. If the damages and or shortages are found after opening box, etc., please call Ivy Beauty customer service immediately. All damages and shortages must be reported to our office within 5 working days from the receiving date. If the shortage is not reported to our office within 5 working days from the receiving date and the actual damaged shipment is not kept by the Customer, for the inspection process by UPS, Ivy Beauty are not liable for any claims.

5. A 20% restocking fee of total invoice amount will be charged for all shipments ordered and refused at the time of delivery.

6. We have the right to limit order quantities due to our inventory.

7. All product displays that the account receives from Ivy Beauty are properties of Ivy Beauty, Therefore, only our products must be displayed on the displays provided by Ivy Beauty. If you need to dispose the display, you must dismantle after confirmation from us or return the display back to us. If you use our display for other products that are not from Ivy Beauty, then you are requested to pay full price for the display.

 

Return Policy

1. For accounts visited by our salesperson, no return is accepted without return credit memo created by mobile device and signed by our salesperson.

2. All received returns cannot be returned back to the customers.

3. All return credit will be given after the merchandise has been received and scanned by our warehouse. This process may take 3~4 weeks after received in our warehouse.

4. All returns within 12 months of invoice date will be subject to a charge of 30% restocking fee on return with retailer’s price tag on it and 20% without it.

5. No returns shall be accepted on any merchandise more than 1 year from the invoice date.

6. All prices, promotions and other information are subject to change without notice. Ivy Beauty. is not responsible for any typographical errors.

7. Notwithstanding any other provision herein, no returns will be accepted for the purposes of credit balance reduction.

 

Payment

1. New accounts must have a Tax ID number, Resale certificate, Owner's photo ID, and Social security number.

2. All new accounts will be shipped upon Pre-payment (ACH, Bank Certified Check, Credit Card with service fee surcharge, Money Order).

3. In order to qualify for open terms of net 30 days, accounts must be listed and satisfactorily rated by Dun and Bradstreet. Unrated or unlisted accounts are requested by us to submit our Credit Application Form.

4. All check returned by the bank is subject to $30.00 charge.

5. If payment is not made by the payment terms, the account is placed with an attorney and/or collection agency. In case of any legal actions towards collecting the unpaid balance, the account shall be liable for all costs of collection and attorney fees. In addition, after the account has become delinquent by more than 3 months, there will be 2% finance charge per month.

 

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Copyright

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Any full or partial redistribution, reproduction of the contents is strictly prohibited.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

 

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