Please download the event guidebook for detailed information. Copyright © Ivykiss *This guidebook's content is safeguarded by copyright held by Ivy Beauty and Red Beauty. Any form of reproduction or republication of this file is strictly prohibited by applicable laws.

"Your Year, Your Benefit" Event is a customer appreciation event hosted for our valued Ivy Beauty and Red Beauty customers. If you place order(s) above $1,000 through salesperson, ivykiss.com, or other sales channels (Fax, Email, Telemarketing, etc) during the participation period (1/1/2024 - 11/30/2024), you'll earn raffle ticket per each order. At the end of the year, we will draw to select 374 winners for reward. Total of $45,000 worth of prizes awaits their rightful winner...! For more details, please visit the Your Year, Your Benefit event page.

No, raffle tickets are e-tickets that can be confirmed on ivykiss.com. Even if you place an order through a salesman, physical coupons will not be issued.

Go to "My Ivykiss > My Reward" on ivykiss.com!

Raffle ticket number gets updated EVERY THURSDAY. Please note that it will be reflected after billing process (2-3 business days). You can check your raffle tickets on ivykiss.com > MY REWARD page. If you have any issues, please contact our customer care team (NY: 516-621-9779 / LA: 323-887-8861).

If you have multiple stores, the raffle ticket accumulation criteria are applied separately for each store. However, ivykiss.com > MY REWARD page*, all the raffle tickets you have will be combined and displayed together. *Updated every Thursday Please note that it will be reflected after the billing process (2-3 business days). If you have any issues, please contact our customer care team (NY: 516-621-9779 / LA: 323-887-8861).

Regrettably, the '2024 Your Year, Your Benefit Event' does not extend eligibility to wholesale accounts. Please keep an eye out for upcoming promotions and events in the future.

The winners will be selected through a draw using the certified drawing program 'UniPicker', based on all the raffle tickets issued for orders placed between January 1st and November 30th, 2024. Details about the draw will be announced in December.

If you are a new ivykiss user, please contact our customer care team (NY: 516-621-9779 / LA: 323-887-8861) and receive your ID/PW information. If you are an existing ivykiss user but have trouble while logging in, please look at below questions on retrieving ID/PW.

Your account number is your ivykiss.com ID. If you forget your account number, you can find it on your invoices! Please look at the Interim Invoice in shipment or your e-mail inbox for a PDF version. If you still have trouble, please contact our customer care team (NY: 516-621-9778 / LA: 323-887-8661).

Step 1. Go to ivykiss.com and click "Forgot your password?". Step 2. Input your account number* and complete reCAPTCHA for security check. Step 3. Find a password reset link in your email inbox! *You can find your account # on your invoices. Please look at the Interim Invoice in shipment or your e-mail inbox for a PDF version. If you still have trouble, please contact our customer care team (NY: 516-621-9778 / LA: 323-887-8661).

Please call our customer care team (NY: 516-621-9778 / LA: 323-887-8661) and speak to a representative.

You can contact your local sales representative or our customer care team (NY: 516-621-9778 / LA: 323-887-8661). Report a change of address and fill out the credit application form.

Please contact our customer care team (NY: 516-621-9779 / LA: 323-887-8861) and speak to a representative.

You can get FREE SHIPPING on orders of $500.00 or above! ( Effective from 5/1, Free Shipping minimum order amount has increased due to the company's policy change)

You can contact your local sales representative on set Items with display or our customer care team (NY: 516-621-9779 / LA: 323-887-8861) on new items/testers.

Please contact our customer care team (NY: 516-621-9779 / LA: 323-887-8861) and speak to a representative. They will be happy to assist you!

So sorry to hear that! Please contact our customer care team (NY: 516-621-9778 / LA: 323-887-8661) and report the situation. We must receive the report within 5 days upon delivery to process it correctly. Your damaged items will be credited or replaced in a proper way.

So sorry about that. Please contact our customer care team ASAP. We must receive the report within 5 days upon delivery to process it correctly.

You can view all promotional information by clicking "Sale & Offers" in the menu or "Sale & Offers" tab on ivykiss.com. You can also sign up for text messages to stay on top of our promotion alerts!

Promotion discount % may not be applied directly to your checkout due to multiple unforeseeable issues (e.g. Backorder, etc.). But do not worry - they will be applied automatically to your invoice. If you have any further questions, please contact our customer care team (NY: 516-621-9779 / LA: 323-887-8861) and speak to a representative.

Once your order has submitted, a shipping confirmation email will be automatically sent with your order information for UPS Tracking.

You can go to MY ACCOUNT on ivykiss.com (top right corner) and click MY ORDERS in the left column to view your shipping status.

You can get FREE SHIPPING on orders of $500.00 or above!

You can go to MY ACCOUNT on ivykiss.com (top right corner) and click MY ORDERS in the left column to view your shipping status.

Please check if you have received a shipping notification in your email inbox. Also, make sure all your payments are processed on time. Any account that has payment overdue of 45 days or more, next order will not ship until payment matter is settled.

We are so sorry about your inconvenience. Please provide a clear image of UPS label & QR code on the box to our customer care team. We'll arrange for the correct shipment in one-stop.

So sorry about that. Please contact our customer care team ASAP. We must receive the report within 5 days upon delivery to process it correctly.

All received returns cannot be returned back to the customers.

No returns are accepted without return credit memo created signed by our salesman.

All return credit will be given AFTER the merchandise has been received and processed by our warehouse. This process may take 3-4 business weeks. NOTE - All returns within 12 months of invoice date will be subject to a charge of 30% restocking fee on return with retailer’s price tag on it and 20% without it. - No returns shall be accepted on any merchandise more than 1 year from the invoice date. - All prices, promotions and other information are subject to change without notice. Ivy Beauty is not responsible for any typographical errors. - No returns will be accepted for the purposes of credit balance reduction.

No returns shall be accepted on any merchandise more than 1 year from the invoice date. NOTE - No returns will be accepted for the purposes of credit balance reduction.

Contact your local sales representative or our credit team (NY: 516-621-9778 / LA: 323-887-8661) and let us know of any changes. You will be asked to complete the ACH agreement form and provide a voided check of new account. It takes 2-4 business days for our system to be updated.

You can send the payment to either New York Headquarters or California office. • NEW YORK OFFICE: 25 HARBOR PARK DR., PORT WASHINGTON, NY 11050 • CALIFORNIA OFFICE: 5564 E. 61ST STREET, COMMERCE, CA 90040

Yes. The days of payment term (15 or 30 days) are calculated from the date of invoice.

You can request payment term change to your local sales representative. Your sales representative and our credit team will review your payment history prior to making any changes to your payment term. If your account was previously based on prepaid-term or if there is lack of payment history, our credit team may request references (minimum 3) prior to making any changes to your payment term. Once the change to your payment term is completed, our credit team will inform you.

There is a payment method called ACH (Automatic clearing house). ACH is an electronic payment system that is processed by using your bank information. It’s an alternative way of writing a paper check that is convenient and safe way of electronic payment. ACH transaction will occur on the day of your request. Any incident associated in the process of ACH payments will be corrected as soon as discovered/notified without any delay.

You can contact our credit team (NY: 516-621-9779 / LA: 323-887-8861) to speak to a representative.

Earn 1 point for every dollar you spend! $1 SPENT = 1 POINT Points will be added to your reward balance after buy product, checkout order.

• Place your 1st order on ivykiss.com, earn 500 points • Sign up for ACH Auto Payment, earn 100 points (one time only)

You can use points for any purchase(s) on ivykiss.com. 100 Ki$$ point = $1 Example) 500 Ki$$ Point = $5 1,000 Ki$$ Point = $10

Yes, IVYKI$$ Points will expire 1 year after the original issue date. You can find all your IVYKI$$ Points history in MY REWARD's "Recent Transactions" (bottom of the page) on ivykiss.com

Please contact our customer care team (NY: 516-621-9779 / LA: 323-887-8661).