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Frequently Asked Questions
Most frequently asked questions and answers about ivykiss.com.
Your Year, Your Benefit Event
Account
Order
Shipping
Return & Refund
Payment
Rewards
- 01Please download the event guidebook for detailed information. Copyright © Ivykiss *This guidebook's content is safeguarded by copyright held by Ivy Beauty and Red Beauty. Any form of reproduction or republication of this file is strictly prohibited by applicable laws.
- 02"Your Year, Your Benefit" Event is a customer appreciation event hosted for our valued Ivy Beauty and Red Beauty customers. If you place order(s) above $1,000 through salesperson, ivykiss.com, or other sales channels (Fax, Email, Telemarketing, etc) during the participation period (1/1/2024 - 11/30/2024), you'll earn raffle ticket per each order. At the end of the year, we will draw to select 374 winners for reward. Total of $45,000 worth of prizes awaits their rightful winner...! For more details, please visit the Your Year, Your Benefit event (https://www.info.ivykiss.com/your-year-your-benefit-event)page.
- 03No, raffle tickets are e-tickets that can be confirmed on ivykiss.com. (ivykiss.com.) Even if you place an order through a salesman, physical coupons will not be issued.
- 04Go to "My Ivykiss > My Reward" on ivykiss.com! (ivykiss.com!) https://static.wixstatic.com/media/918e80_35214d7834e84272a6558f289477c1df~mv2.png
- 05Raffle ticket number gets updated EVERY THURSDAY. Please note that it will be reflected after billing process (2-3 business days). You can check your raffle tickets on ivykiss.com (https://ivykiss.com/rewardpoints/)> MY REWARD page. If you have any issues, please contact our customer care team (NY: 516-621-9779 / LA: 323-887-8861).
- 06If you have multiple stores, the raffle ticket accumulation criteria are applied separately for each store. However, ivykiss.com (https://ivykiss.com/rewardpoints/)> MY REWARD page*, all the raffle tickets you have will be combined and displayed together. *Updated every Thursday Please note that it will be reflected after the billing process (2-3 business days). If you have any issues, please contact our customer care team (NY: 516-621-9779 / LA: 323-887-8861).
- 07Regrettably, the '2024 Your Year, Your Benefit Event' does not extend eligibility to wholesale accounts. Please keep an eye out for upcoming promotions and events in the future.
- 08The winners will be selected through a draw using the certified drawing program 'UniPicker', based on all the raffle tickets issued for orders placed between January 1st and November 30th, 2024. Details about the draw will be announced in December.
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